Frequently asked questions

How do I request a freight quote?

Use the Logistics contact page. Include your company, country, contact details, transport type, cargo and route information. An initial enquiry does not confirm a price.

Does a freight enquiry require a shop account?

No. The Logistics enquiry form is separate from shop accounts and purchases.

Can delivery be confirmed before the request is reviewed?

The platform offers no general delivery-date guarantee. Details depend on the route, cargo, documents and fulfillment requirements.

How do I track a shop order?

Use the shop tracking page with your order number and phone. An account shows orders linked to it; earlier guest orders are not automatically attached.

Where are purchase, shipping and return terms?

Policy pages on the shop website apply to the shop service. Freight requests and their terms are discussed separately.

How can I contact the business?

Use the contact page and published official contact details. Do not assume an office or address that has not been published.